Thank you so much for your encouragement and wonderful remarks about our website. I fully realize that it has taken us much longer than the norm to complete our site. Many health issues, surgeries, etc. contributed largely to that as well as many family responsibilities with our grandchildren. But we did it!!
When I got your letter saying that our site has been passed and approved, I was totally giddy. I didn't know how to react, and I just babbled on and on about so many things. I didn't sleep that night because I was too emotional. It has been a long journey getting to this point, and many days I didn't think it was worth it, or that it would ever be done, but your letter was proof positive that we had, indeed, reached that goal. I know full well that we have completed that part only to begin anew in the Marketing Phase, but hey! You guys have taught us to take things one small step at a time, and this was a giant leap of accomplishment!
The Reactive Team has been so patient, so kind, so professional throughout the entire time. I cannot commend them too highly, and I commend you for striving to keep the Team at a high standard. You have succeeded! They are far and above our highest hopes or expectations. Whether I contact them early in the morning, or just a few minutes before quitting time for them, they never waver in their patience, kindness and helpfulness. They are professionals to the enth degree!
Once I began using the Live Chat during the home stretch of having our site completed, it truly did speed things up to utilize the Live Chat. It helped enormously to see things being passed off in a matter of minutes rather than a couple of days like it did when I used the email system. There were times when I'd call them several times a day and just kept moving forward. I'd call them, and then I'd call Technical and learn how to do what Reactive had told me to do, and then get back with Reactive afterwards. It is a great system and I wish I could have done that earlier on. I'm sure I could have, I just wasn't used to doing it.
I've watched several of the marketing videos already - I'd do that while I was waiting for a response to my emails - but truly, I know so little about Marketing, and it feels like I'm beginning another whole new learning curve. It seems so "ginormous" in scope. It's not as simple as "opening up for business", but it is a full-time job just managing the business, improving it, tracking it, linking to others and reaching for the higher goal of getting on page 1 in the search engine results! I feel a bit overwhelmed by it all, but having accomplished building the site, I'm encouraged that we can do this as well - with the help of the Reactive and Technical Teams!!
The end goal that we would like in marketing our site to reach is to have a site that we can always be proud of - one that will grow and improve and continually go up in the rankings. My husband and I began this venture because of financial necessity. Our retirement funds remain the same, but the cost of living keeps increasing, and we truly believe that we can turn that around through marketing this site properly. Entering into this venture together has been very rewarding to us both, and we learned that, after 50 years of marriage, we CAN do things together without it becoming a hassle! That in itself is priceless. We've become a different kind of "team" than we were before - a much improved one.
Thank you again for all you've helped us to accomplish.
Very Sincerely,
Joe & Barbara
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